SHIPPING & RETURNS

Shipping Information

Orders for in-stock merchandise are shipped from our warehouse in Mullingar Monday through Friday by DPD, to arrive within 3-7 business days from receipt of your order. We process and ship orders Monday – Friday within 48 hours of receipt of your order. Business Days: Monday – Friday, excluding bank and public holidays.

Shipping Rates and Delivery Schedule

We are pleased to offer free standard shipping on orders €50 and over. For shipments totaling less than €50 there is a delivery charge assigned in accordance with DPD shipping cost matrix. Please note: DPD will only accept shipments to a valid street address, please provide Eircode for most accurate delivery.

International Shipping Policy

This website only bills and ships to the Republic of Ireland. 

Return Policy

If you wish to return a product you have purchased on neostrata.ie please contact our customer service team at info@peppermintgrove.ie . Unless the product is faulty and covered under warranty the product must be in an unused and in a saleable condition. Returns must be made within the cooling off period of 14 days of receipt. If the product returned is not in a fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund. Postage will not be refunded on goods returned which are not faulty.

Returning Promotional Items

Free Gifts: If your order qualified for a free gift and you return part of the order, leaving the free gift in your possession, we will recalculate the charges on your entire order subtracting the full price of the gift before issuing your credit on the returned merchandise. Free Samples: If your order qualified for free samples and you return part of the order, feel free to keep these free samples with our compliments, they do not need to be returned with the rest of your order. Discounts If you return part of an order that received a discount and the remaining part of the order in your possession by itself would not qualify for the discount, we will recalculate the charges on your entire order to recover the discount before issuing your credit on returned goods.

Refunds

Once our warehouse has received your returned merchandise, we will credit the original credit card used for your purchase within 10 business days. The refund will show up on your credit card billing statement within the next two billing cycles. No credits will be given for unauthorized returns.

Damages

Any items lost or damaged during shipping is the responsibility of the delivery carrier. If a package arrives damaged, the addressee must initiate the claim against the shipper. To facilitate this process, please contact customer service and we will be happy to guide you through the process of filing the proper claim against the shipper.